![]() This happens if the Element 3D assets get de-linked from the Element plug-in. Model Browser Empty/Missing - Even the starter pack content is missing!. ![]() Send an email to and include your Video Copilot download account email or your order number and we can help. ![]() We understand that computer problems happen which require re-installation. This happens when the default amount of license attempts have been used up. (click screenshot below to see full path) Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder.' and type the path in. Library/Application Support/ VideoCopilot If the Video Copilot folder is not present then install the full Element 3D installer. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** ![]() Or, if necessary the manual license method.
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